Last Updated: September 2026
Thank you for choosing Abu Dhabi Curtain for your curtains, blinds, shades, and window treatment solutions. We are committed to delivering high-quality products and professional measurement, delivery, and installation services. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return & Refund Eligibility
- You may request a return or refund within 10 days of receiving your product.
- After 10 days from delivery, we cannot offer any refund or exchange under standard circumstances.
- To be eligible for a return/refund, the item must:
- Be unused and uninstalled
- Be in the same condition as delivered
- Be in its original packaging, if applicable
- Not show any signs of damage, misuse, staining, alteration, or modification not caused by our team.
- We reserve the right to refuse returns that do not meet these eligibility conditions.
2. Custom or Made-to-Order Products
Because many of our curtains and blinds are custom-made according to your exact requirements:
- Custom Made-to-Measure Items: Products customized according to customer measurements or specifications, including made-to-measure curtains, blackout curtains, sheer curtains, roller blinds, Roman blinds, vertical blinds, Venetian blinds, panel blinds, motorized blinds, and other customized window treatments, are non-refundable and non-returnable, unless they arrive with a confirmed manufacturing defect or are supplied incorrectly by us.
- Customers are strongly advised to carefully verify measurements, fabric selections, colors, designs, and specifications before confirming custom orders.
- Once fabric cutting, stitching, manufacturing, customization, or installation has started, custom orders cannot normally be cancelled or returned.
3. How to Request a Return or Refund
To initiate a return or refund request, please contact us directly:
- Email: info@abudhabicurtain.com
- Phone/WhatsApp: +971-55-472-2980
Please include:
- Order or invoice number
- Product name or service details
- Reason for return/refund
- Clear photos or videos, if the product is damaged, defective, or incorrect
Once your request is reviewed and approved, we will provide further instructions. Items returned without prior authorization will not be accepted.
4. Return Shipping & Costs
- Defective, Damaged, or Incorrect Items: If the product is confirmed to be defective, damaged before delivery, or incorrect due to our error, we will cover the applicable return shipping or replacement cost.
- Change of Mind / Non-Custom Standard Items: If eligible, the customer is responsible for applicable return shipping or collection costs.
- Custom-Made Items: Custom or made-to-measure products are generally not eligible for return due to a change of mind, incorrect customer-provided measurements, or preference changes.
5. Restocking Fee
- Restocking Fee: AED 0.00
- We do not charge any restocking fee for eligible returns.
However, completed measurement, delivery, installation, customization, stitching, or other service charges may be non-refundable where the service has already been provided.
6. Refund Process & Timeline
Once we receive and inspect your returned item:
- You will receive an email or other confirmation regarding the approval or rejection of your refund.
- If approved, your refund will normally be processed through the original method of payment.
- Refund Processing Time: Refunds typically take 10 to 15 business days to reflect in your account, depending on your bank, card issuer, or payment provider.
- Original shipping, measurement, or installation charges are non-refundable unless the return is due to an error attributable to us.
7. Damaged or Defective Deliveries
If your delivery arrives damaged or defective:
- Please take clear photos of the outer packaging, inner packaging, and damaged or defective product.
- Contact us within 48 hours of delivery at info@abudhabicurtain.com or +971-55-472-2980 so we can review the issue and arrange a replacement or appropriate resolution.
- Please do not install, alter, cut, stitch, or otherwise modify a damaged or defective product before our team has reviewed the issue.
8. Order & Service Cancellations
- Standard or ready-made orders may be cancelled within 24 hours of confirmation, provided production, customization, cutting, stitching, dispatch, or installation has not begun.
- Once custom manufacturing, fabric cutting, stitching, special procurement, or installation has started, cancellation requests for custom-made orders cannot normally be accepted.
- Measurement, consultation, delivery, installation, or other completed services may not be refundable once the service has been provided.
9. Contact Information
For any questions regarding our Return and Refund Policy, please reach out to us:
- Company Name: Fixit Design Carpet and Curtains Trading L.L.C
- Brand: Abu Dhabi Curtain
- Website: abudhabicurtain.com
- Address: Showroom No. 33, 4th St, Al Quoz 1 – Dubai, UAE
- Phone / WhatsApp: +971-55-472-2980
- Email: info@abudhabicurtain.com