Thank you for shopping at abudhabicurtain.com. We value your trust and aim to provide high-quality curtains, blinds, and custom furnishings. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return within 05 days of receiving your item.
After 10 days from delivery, we are unable to offer a refund or exchange under any circumstances.
To be eligible for a return, the item must:
-
Be unused and uninstalled
-
Be in the same condition as received
-
Be in original packaging
-
Not show any signs of damage, alteration, or installation
We reserve the right to refuse returns that do not meet these conditions.
2. How to Request a Return
To initiate a return, please contact us at:
📧 Email: info@abudhabicurtain.com
📱 Phone/WhatsApp: +971-55-472-2980
Please include:
-
Order number
-
Product name
-
Reason for return
-
Clear photos (if item is damaged or incorrect)
Once your return request is approved, we will provide the return shipping address and instructions.
⚠️ Returns sent without prior authorization may not be accepted.
3. Return Shipping
-
Defective, Damaged, or Incorrect Items:
We will cover the return shipping cost. -
Change of Mind / Wrong Size / Wrong Color (Non-Custom Items Only):
Customer is responsible for the actual return shipping cost.
We recommend using a trackable shipping service. We are not responsible for items lost in transit.
4. Custom-Made & Made-to-Measure Products
All curtains, blinds, and soft furnishings made according to customer-provided measurements are considered Custom Orders.
Custom-made items are non-refundable and non-returnable, except in the following cases:
-
Manufacturing defect
-
Incorrect product supplied by us
-
Item damaged during delivery
We strongly advise customers to carefully verify measurements before placing an order. We are not responsible for incorrect measurements provided by customers.
5. Restocking Fees
We do not charge any restocking fee.
Restocking Fee: AED 0.00
6. Refund Process
Once we receive and inspect the returned item:
-
You will receive confirmation of approval or rejection via email.
-
If approved, the refund will be processed to your original payment method.
Refund Timeline
Refunds are typically processed within 10–15 business days, depending on your bank or card issuer.
Shipping charges (if any) are non-refundable unless the return is due to our error.
7. Damaged or Defective Products
If your order arrives damaged:
-
Take clear photos of:
-
Outer packaging
-
Inner packaging
-
Damaged product
-
-
Contact us immediately within 48 hours of delivery
Failure to report damage within 48 hours may affect claim eligibility.
8. Order Cancellations
-
Orders may be cancelled within 24 hours of purchase, provided production has not started.
-
Custom-made orders cannot be cancelled once manufacturing has begun.
9. Contact Information
For any return or refund inquiries:
abudhabicurtain.com
📧 info@abudhabicurtain.com
📱 +971-55-472-2980
📍 Fixit Design Carpet and Curtains Trading L.L.C, Al Quoz 1, Dubai, UAE. (abudhabicurtain.com/contacts)